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Delivery times vary depending on the shipping method, location, and carrier transit times. Below is a general estimate of what to expect:

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Estimated Delivery Times:

  • Standard Ground Shipping: Typically 3-5 business days.
  • LTL Freight Shipping: Usually** 3-7 business days**, depending on distance and carrier availability.
  • Backordered Items: If an item is on backorder, it will ship once it becomes available, and tracking will be provided at that time.
  • Custom-Built or Built-to-Order Items: These items will ship after completion, and lead times may vary based on production schedules.

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Factors That May Affect Delivery Times:

  • Warehouse Location: We ship from multiple warehouses to minimize transit times.
  • **Freight Scheduling: **
    • LTL deliveries may require an appointment, which can extend the timeline.
    • The carrier doesn’t have a good contact number to set a scheduled delivery.
    • The carrier reaches out for delivery, and you do not answer.
    • There is no voicemail available if the call is missed.
  • Carrier Delays: Weather, holidays, high shipping volumes, human errors, or driver shortages can impact estimated delivery dates.
  • Shipping Destination: Rural or remote areas may take longer.
  • Weather & Carrier Delays: Unexpected delays due to weather
  • Freight Orders: LTL shipments may require additional scheduling and handling.
Most freight deliveries take place without any incidents or issues!

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Tracking Your Order:

  • You will receive email notifications for your order confirmation, in transit, out for delivery, and when your order is delivered.
Delivery requirements depend on whether your shipping address is commercial or residential and the type of freight being delivered. Here’s what you need to know:

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Commercial vs. Residential Deliveries

  • Commercial Address: Typically has loading docks or forklifts for unloading. No extra services are usually needed.
  • Residential Address: May require a liftgate service if a loading dock or forklift is not available.

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Additional Delivery Services (If Needed):

  • Liftgate Service: If your location does not have a forklift or loading dock, a liftgate lowers heavy shipments from the truck to the ground.
  • Extended Delivery Options: Some remote locations may require special arrangements.
  • Appointment Scheduling: For LTL freight, carriers may call ahead to arrange delivery.

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Important Notes:

  • The carrier is responsible for curbside delivery only and will not bring freight inside.
  • We will notify you if any additional heavy equipment (such as forklift extenders) is required for your delivery.
  • For LTL freight deliveries, someone must be present to sign for and inspect the shipment upon arrival. If any damage is found, please refuse the shipment or note it on the delivery receipt before signing with the carrier.
Our headquarters is located in Washington, NC but have distribution centers all over the country. Your order will ship from one of our multiple warehouses, depending on product availability and your shipping address. We aim to ship from the closest warehouse to ensure the fastest delivery.

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How We Determine the Shipping Location:

✅ Product Availability – We ship from the warehouse that has your item in stock.
✅ Shipping Address – The closest warehouse to your location is prioritized to reduce delivery time.
✅ Order Size & Multiple Items – If your order contains multiple items, they may ship from different warehouses and arrive in separate packages.
Shipping costs vary based on several factors, including the weight, size, destination, and shipping method of your order.

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How to Calculate Shipping Costs:

✅ At Checkout – Enter your shipping address, and the system will calculate the exact cost before you complete your order.
✅ Discounted Rates – Our freight prices are already typically discounted to provide you with competitive shipping costs.
Our freight prices are already typically discounted to provide you with the best possible rates. We work with multiple carriers to secure competitive pricing on shipping costs.

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Ways to Save on Shipping:

✅ Bulk Orders – Larger orders may qualify for better freight rates.
✅ Promotions & Special Offers – Occasionally, we may offer shipping promotions. Keep an eye on our website or sign up for our newsletter for updates.
✅ Freight Quote Requests – For large or special orders, contact us to see if additional savings may apply.

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1. Check Your Surroundings

✅ Look around your property, including your front door, porch, garage, side doors, or mailbox.
✅ Ask neighbors if the package was mistakenly delivered to them.
✅ If you live in an apartment or office building, check with the front desk or mailroom.

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2. Verify the Shipping Address

✅ Review your order confirmation to ensure the correct shipping address was provided.

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3. Contact Us for Assistance

If you still haven’t received your order: Contact us HERE
We’ll work with you and the carrier to help resolve the issue as quickly as possible!Note: 🚚 Sometimes, carriers hand off freight to third-party carriers for final delivery. This may cause tracking updates to appear as “delivered” before the package reaches you.

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Before Your Order Ships:

✅ Contact Us Immediately – Address changes can be made before shipment at no additional cost (depending on the stage of processing before shipping).

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After Your Order Has Shipped:

🚨 Re-consignment Fees Apply – If your order has already shipped, any address change may result in re-consignment fees charged by the carrier.
  • These fees must be paid before the address update is processed.
  • If the fee is not approved, the order will be delivered to the original address on file.

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Important Note:

🔹 Double-check your shipping address before placing your order to avoid any additional charges or delays.
Yes, LTL (Less Than Truckload) freight orders may be eligible for pickup from the carrier’s terminal. However, standard parcel shipments are not available for terminal pickup.

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How to Request Terminal Pickup:

  1. Place Your Order – At checkout, LTL freight shipments will be arranged based on your shipping address.
  2. Contact Elite Truck Support – Once your order ships, you’ll receive tracking details. Contact the us to check if terminal pickup is an option.
  3. Bring Identification – When picking up, you’ll need a valid photo ID and your tracking or PRO number.
  4. Inspect Your Order – Before signing, inspect your items for any damage. If you notice any issues, report them to the carrier and contact us immediately.
A signature is only required for LTL (Less Than Truckload) freight shipments. Parcel shipments do **not **require a signature upon delivery.

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Signature Requirements:

✅ LTL Freight Orders – A signature is required upon delivery to confirm receipt. The carrier will coordinate a delivery window.
✅ Standard Parcel Shipments – No signature is required unless requested by the customer or specified by the carrier.

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What to Expect for LTL Deliveries:

  • The carrier will contact you to schedule a delivery time.
  • Someone must be present to sign and inspect the shipment.
  • If any damage is visible, note it on the delivery receipt before signing and contact us immediately.
Your order may have multiple tracking numbers for the following reasons:
  1. Shipped from Multiple Warehouses – We have multiple warehouses, and your items may be shipped from different locations based on availability.
  2. Multiple Items in Your Order – If your order includes several items, they may be packaged separately to ensure safe and efficient delivery.
  3. Different Shipping Timelines – Some items may be ready to ship sooner than others, so we send them separately to avoid delays.
  4. Carrier Requirements – Depending on the size or weight of your items, carriers may require separate shipments.
Backordered items will ship as soon as they become available. The estimated shipping time depends on the product and supplier availability.
We currently only ship within the lower 48 U.S. states. However, we are happy to ship to any freight forwarder located within the lower 48 states if you have one arranged for international shipping.

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Shipping Details:

✅ Lower 48 U.S. States – Standard and freight shipping available.
✅ Freight Forwarders – We can ship to a U.S.-based freight forwarder of your choice for international delivery.
🚫 No Direct International Shipping – We do not currently ship directly outside the U.S.

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Important Notes for Freight Forwarder Shipments:

🔹 Inspection Required – The freight forwarder must inspect the shipment upon delivery. We cannot honor damage claims once the freight has been transferred to the forwarder.
🔹 Customer Responsibility – The customer is responsible for arranging and paying for the freight forwarder’s services.How much does shipping cost?