Skip to main content
If something arrives damaged, defective, or wrong, we’ll make it right. Our USA-based customer service team handles every return, exchange, and claim personally. Here’s exactly how it works.If you received the wrong item, or your order arrived damaged or defective, there’s no restocking fee and we cover all shipping costs and we will make it right. Just contact us as soon as possible.
Please verify your email inbox and spam/junk folders for the order confirmation. Allow a brief processing period, as confirmations may experience a slight delay. If the confirmation is not received, contact our Customer Support Team with your order details.
  • Tracking Portal: Visit our tracking portal to get the latest updates.
  • By Email: Your order confirmation and shipping updates are sent straight to your inbox. For more details, you may also contact us.
  • By Phone: Call our friendly Customer Support Team at 877-723-0491. Please have your order number ready.
If your Elite Auto order arrived damaged, follow these steps to resolve the issue quickly:
  • Refuse the shipment - If in stock, a replacement order will be shipped right away.
  • If delivered or accepted, and there is hidden damage, take photos - Capture clear images of the damaged item and packaging.
  • Fill out the form HERE and an Elite Team Member will contact you within 1-2 business days.
  • For immediate assistance, call 877-723-0491.
We process orders quickly to ensure fast shipping, but if you need to make changes or cancel your order:
1

Contact Us Immediately

The sooner you reach out, the better the chances of making changes before your order ships. Contact us with your order number. It is suggested that you call us during business hours to obtain immediate support.
2

Order Status Check

If your order has not been processed for shipping, we may be able to edit or cancel it. Contact us immediately.
3

If Your Order Has Shipped

Once an order has been shipped, it cannot be modified or canceled. However, you may initiate a return following our return policy after receiving the item.
If you received the wrong item in your Elite Auto order, follow these steps to resolve the issue:
1

Check Your Order

Verify your order confirmation to confirm the mistake.
2

Take Photos

Capture clear images of the incorrect item and label.
3

Document Any Packaging

Capture clear images of the item and packaging.
4

Fill Out the Form

Complete the form HERE to start an exchange. An Elite Team Member will contact you within 1-2 business days.
If an item is missing from your Elite Auto order, follow these steps to locate it and get help:
1

Check Your Order Details

Review your order confirmation and shipping notification to ensure all items were included in the same shipment.
2

Inspect the Package

Sometimes, smaller items may be packed separately or hidden within packaging materials.
3

Fill Out the Form

Contact Us immediately and an Elite Team Member will contact you within 1-2 business days.
Choosing the right product for your vehicle is essential to ensure proper fitment and performance.1. Use the Vehicle Fitment Tool
  • Check if the product page includes a vehicle compatibility tool to confirm fitment.
  • Enter your year, make, model, and other required specifications to see if the item is compatible.
2. Review Product Descriptions & Specifications
  • Carefully read the product details, including size, dimensions, weight capacity, and compatibility notes.
  • Some products may have specific requirements such as trim levels or additional modifications.