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If something arrives damaged, defective, or wrong, we’ll make it right. Our USA-based customer service team handles every return, exchange, and claim personally. Here’s exactly how it works.If you received the wrong item, or your order arrived damaged or defective, there’s no restocking fee and we cover all shipping costs and we will make it right. Just contact us within the time frames below so we can get it resolved quickly.

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All Deliveries

Report any damage to us within 7 days of delivery, with photos of the item and packaging (and the BOL for freight). We’ll ship a replacement and arrange the return of the damaged item at no cost to you.Freight carriers only accept damage claims for a limited time after delivery. If damage is reported more than 7 days after delivery, we may not be able to replace the item.A note on mill finish tanks: Mill finish tanks are built for industrial use, with a focus on durability and function rather than appearance. They often show scratches and marks from the fabrication process. This is normal and isn’t considered damage.

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My item is defective

Within 60 days of delivery: Contact us and we’ll work with the manufacturer to repair, replace, or refund the item.After 60 days: Warranty claims are handled directly by the manufacturer under their warranty policy. We’re happy to provide the manufacturer’s warranty information and contact details, and to help if you run into trouble.

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My package is missing

If your tracking shows delivered but you haven’t received your order, contact us within 7 days of the delivery date. We’ll work with the carrier to locate it or file a claim.
You can return items within 60 days of the delivery date if they are:
  • New and unused
  • In the original packaging, with all tags, hardware, and instructions included
Test-fitting is fine. Items that have been drilled, installed, painted, modified, scratched during installation, or are missing hardware can’t be returned.

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Returns for any other reason

If you’ve changed your mind or no longer need the item:
  • You cover the return shipping cost
  • A 15% restocking fee applies
  • Your original shipping cost is not refunded
Example: You paid $1,000 for an item plus $100 shipping. Your refund would be $850 ($1,000 minus the $150 restocking fee). The original $100 shipping isn’t refunded, and you pay to ship the item back.

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Freight and oversized items

Large items that ship by freight, such as tanks, bumpers, and truck beds, cost more to return. Return freight is quoted case by case, and in some cases it can be a significant share of the item’s price. Contact us before starting a freight return so we can give you a quote.

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What if the part doesn’t fit my truck?

If you gave us your vehicle’s year, make, and model and we confirmed fitment before your order, and the part doesn’t fit, we’ll treat it as our mistake: no restocking fee, and we cover shipping. Otherwise, fitment returns follow our standard return terms.

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What can’t be returned?

  • Gift Cards
  • Items marked Final Sale or Clearance
  • Made-to-order or custom items
  • Items that have been installed, drilled, painted, or modified
  • Visit our Returns Center and follow the onscreen instructions.
  • Once your request is approved, you’ll receive a confirmation email with return shipping instructions and the return address.
  • All returns must be approved before shipping. Many of our products ship directly from the manufacturer or shipping partner, so the return address may not be ours. Returns sent without approval, or to the wrong address, may be refused and cannot be refunded.
You can exchange an item for a different size, color, or finish of the same product. Once your exchange is approved, we’ll ship the new item to you.
  • You cover the return shipping on the original item and the shipping on the new item.
  • A 10% restocking fee applies to the original item.
  • Your original shipping cost is not refunded.
  • If the new item(s) costs more or less, we will charge or refund you the difference.
If we sent the wrong item, or it arrived damaged or defective, exchanges are free of restocking fees and shipping costs.

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Please note: Built-to-order and custom items cannot be returned or exchanged. Additionally, items that have been mounted, installed, or assembled are not eligible for return.

Please click HERE to start an exchange.
Refunds are issued to your original payment method. Store credit is available upon request.Once your return arrives, it will be inspected, typically within 3-5 business days. You’ll receive an email letting you know whether your refund is approved. Approved refunds are processed within 5–7 business days. Depending on your bank, it may take a few additional days to appear on your statement.