> ## Documentation Index
> Fetch the complete documentation index at: https://help.eliteauto.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Assistance

> **What is the Elite Promise Guarantee?**
>
> If something arrives damaged, defective, or wrong, we'll make it right. Our USA-based customer service team handles every return, exchange, and claim personally. Here's exactly how it works.
>
> If you received the wrong item, or your order arrived damaged or defective, there's no restocking fee and we cover all shipping costs and we will make it right. Just [contact us](https://shop.elitetruck.com/pages/contact-us "Elite Truck Contact Us") as soon as possible.

> **I didn't receive my order confirmation email.**
>
> Please verify your email inbox and spam/junk folders for the order confirmation. Allow a brief processing period, as confirmations may experience a slight delay. If the confirmation is not received, contact our [Customer Support Team](https://shop.elitetruck.com/pages/contact-us) with your order details.

> **How can I check my Elite Auto order status?**
>
> * **Tracking Portal:** Visit our [tracking portal](https://shop.elitetruck.com/apps/tracking) to get the latest updates.
> * **By Email:** Your order confirmation and shipping updates are sent straight to your inbox. For more details, you may also [contact us](https://shop.elitetruck.com/pages/contact-us).
> * **By Phone:** Call our friendly Customer Support Team at [877-723-0491](tel:+18777230491). Please have your order number ready.

> **I received a damaged item, what should I do?**
>
> If your Elite Auto order arrived damaged, follow these steps to resolve the issue quickly:
>
> * **Refuse the shipment** - If in stock, a replacement order will be shipped right away.
> * **If delivered or accepted, and there is hidden damage, take photos** - Capture clear images of the damaged item and packaging.
> * **Fill out the form** [HERE](https://shop.elitetruck.com/pages/returns) and an Elite Team Member will contact you within 1-2 business days.
> * **For immediate assistance**, call [877-723-0491](tel:+18777230491).

> **Can I edit or cancel my order after it has been placed?**
>
> We process orders quickly to ensure fast shipping, but if you need to make changes or cancel your order:
>
> **1. Contact Us Immediately**
>
> The sooner you reach out, the better the chances of making changes before your order ships. [Contact us](http://shop.elitetruck.com/pages/contact-us) with your order number. It is suggested that you call us during business hours to obtain immediate support.
>
> **2. Order Status Check**
>
> If your order has not been processed for shipping, we **may** be able to edit or cancel it. Contact us immediately.
>
> **3. If Your Order Has Shipped**
>
> Once an order has been shipped, it cannot be modified or canceled. However, you may initiate a return following our return policy after receiving the item.

> **What should I do if I received the wrong item?**
>
> If you received the wrong item in your Elite Auto order, follow these steps to resolve the issue:
>
> **1. Check Your Order**
>
> Verify your order confirmation to confirm the mistake.
>
> **2. Take Photos**
>
> Capture clear images of the incorrect item and label.
>
> **3. Document Any Packaging**
>
> Capture clear images of the item and packaging.
>
> **4. Fill Out the Form**
>
> Complete the form [HERE](http://shop.elitetruck.com/pages/returns) to start an exchange. An Elite Team Member will contact you within 1-2 business days.

> **What should I do if I am missing an item in my order?**
>
> If an item is missing from your Elite Auto order, follow these steps to locate it and get help:
>
> **1. Check Your Order Details**
>
> Review your order confirmation and shipping notification to ensure all items were included in the same shipment.
>
> **2. Inspect the Package**
>
> Sometimes, smaller items may be packed separately or hidden within packaging materials.
>
> **3. Fill Out the Form**
>
> [Contact Us](http://shop.elitetruck.com/pages/contact-us) immediately and an Elite Team Member will contact you within 1-2 business days.

> **How do I select the correct product for my vehicle?**
>
> Choosing the right product for your vehicle is essential to ensure proper fitment and performance.
>
> **1. Use the Vehicle Fitment Tool**
>
> * Check if the product page includes a vehicle compatibility tool to confirm fitment.
> * Enter your year, make, model, and other required specifications to see if the item is compatible.
>
> **2. Review Product Descriptions & Specifications**
>
> * Carefully read the product details, including size, dimensions, weight capacity, and compatibility notes.
> * Some products may have specific requirements such as trim levels or additional modifications.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.